The Customer Service (CSR) role will provide excellent customer service and technical support to customers through a variety of support channels in a 24/7 contact center. We are expected to understand user needs and assist with general inquires, product support, service information, order processing, account management, billing inquiries and technical (Tier 1 & Tier 2) issues via multiple contact channels (phone/email/chat).
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.