TELUS International - Las Vegas

  • Customer Service Representative (CSR)

    ID
    2018-1745
    # of Openings
    100
    Posting Start Date
    6/3/2018
    Category
    Customer Service/Support
    Location : City
    Las Vegas
  • TELUS The Future Is Friendly

    Birds on a Wire

    Position Overview:

    Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. We obsess over providing world-class experiences to our customers and we’re looking for individuals who are committed to the same goal. We pride ourselves on maintaining a culture based around teamwork, quality, innovation and constant growth and development.

    The Customer Service Representative (CSR) position will provide superior customer support and technical support to customers in a fun, fast paced contact center environment. The CSR’s main responsibility will be to research and resolve customer questions using a variety of software tools, while also creating an exciting, personalized customer experience. We are seeking bright, articulate, detail-oriented applicants who have a desire to help resolve customer issues and understand the importance of providing an exceptional experience to customers.

    Specific Responsibilities May Include:

    • Reply to inbound customer inquiries in a call center environment
    • Assist users with general inquiries, product support, service information, order processing and technical issues
    • Confidently make product and service recommendations tailored to customers’ needs/wants
    • Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
    • Consistently perform well within a fast paced and constantly changing environment
    • Contribute to a diverse team
    • Follow the directions of management and provide feedback
    • Maintain openness to work flexible hours as required (may include evenings, weekends and/or holidays)
    • Have ability and willingness to tend to any other tasks as assigned

    Required Experience, Skills & Competencies:

    • Minimum two years of call-based customer service experience OR four years of interactive customer service experience
    • Solutions driven with strong critical thinking skills having the ability to anticipate customers’ needs and provide options and solutions
    • Strong customer service orientation with an upbeat, people-minded personality and a willingness to go above and beyond for every customer
    • Innate desire to learn more about the product/service in order to better assist customers
    • Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills
    • Technical proficiency in web-based software and ability to quickly learn our support platform and product functionality
    • Strong work ethic and team player mentality
    • Successful completion of nationwide criminal background check and drug screen

    TELUS Values

    TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

    • We embrace change and initiate opportunity 
    • We have a passion for growth 
    • We believe in spirited teamwork 
    • We have the courage to innovate

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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