TELUS International - Las Vegas

  • Learning Excellence Director

    ID
    2018-1741
    # of Openings
    1
    Posting Start Date
    5/30/2018
    Category
    Learning & Development/Training
    Location : City
    Las Vegas
  • TELUS The Future Is Friendly

    Birds on a Wire

    Position Overview:

    The Learning Excellence Director’s primary responsibility is to lead the Global Learning Excellence function for a specific region. They will oversee the implementation and delivery of all leadership development, soft skill learning, language education, and operations training, while partnering with the Global Learning Excellence centers of excellence who design and develop these programs. Through diligent leadership and partnership with stakeholders, the Director will focus on the TELUS customers first philosophy while ensuring profitability, compliance with corporate targets (i.e. training attrition, leadership pipeline, growth plans, team member engagement, etc), and customer satisfaction. Additionally, this Director will also lead global programs related to Talent Management and/or Executive Development.

    Specific Responsibilities May Include:

    • To implement and manage utilization of Global Learning Excellence programs within the geography (United States)
    • To ensure financial compliance with annual budget and/or forecast commitments for the department
    • To track, monitor and measure all improvement action plans arising from customer satisfaction and loyalty surveys, including the benchmarking of these against the industry and/or competitors
    • To partner with client and functional managers in support of Client needs for training, learning and development
    • To define and coordinate with the different support areas/departments to ensure proper hiring, training, quality, reporting, technology and administrative functions are delivered in a timely manner, to ensure operational excellence
    • To ensure all process and procedure are well defined
    • Attend GLE leadership team meetings, Geo leadership team meetings, Focus groups, business reviews, etc.
    • To perform other tasks, duties, or services requested by his/her immediate supervisor and the Vice President, Global Learning Excellence
    • Departments under supervision and TELUS Policy:
      • Learning Services / Operations Training
      • Learning & Development (Learning@TI roadmap, etc.)

    Required Experience, Skills & Competencies:

    • Bachelor’s degree in Business Administration, Psychology, Education or Communications. Master’s degree in Business Administration, Education or related fields
    • More than 3 years managing training teams, preferably in a call center industry
    • More than 5 years in leadership roles for adult learning, leadership development, executive development and/or employee development
    • More than 3 years in global program management
    • Internal experience of 3 or more years as a manager or director is a plus
    • Experience with building and maintaining external and internal client relationships
    • Certification in MBTI and/or Situational Leadership (SLX) a plus
    • English Oral and written 100%.

    Preferred Experience, Skills & Competencies:

    • Superior Communication skills (verbal and written)
    • Creativity and Innovation
    • Teaming
    • Adult learning
    • Organizational skills (Master)
    • Leadership (Master)
    • Management abilities (Master)
    • Customer service (Master)

    TELUS Values

    TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

                                 

    • We embrace change and initiate opportunity
    • We have a passion for growth
    • We believe in spirited teamwork
    • We have the courage to innovate

     

    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

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