TELUS International - Las Vegas

  • Customer Service Representative - Travel

    # of Openings
    Posting Start Date
    Customer Service/Support
    Location : City
    Las Vegas
  • TELUS The Future Is Friendly

    Birds on a Wire

    Position Overview:

    The Travel Counselor role will provide world class customer service to Premium credit card members by providing travel information, booking reservations, educating on company websites, and providing ticketing services. Call volume will consist of new air, car and hotel (ACH) reservations and servicing of existing ACH reservations. This position has the potential to impact card retention and card spend in the Premium product lines.

    Specific Responsibilities May Include:

    • Initial servicing via inbound phone call, plus additional activities as needed
    • Receive and send email and phone calls to service providers (airlines, hotels, car rental companies)
    • Follow-up communications with card members (email, outbound call) to complete reservation, notify of schedule changes, etc.
    • Resolve issues that may arise with card members with a sense of urgency with proper supervision
    • Commitment to high quality customer service by ensuring response to calls and emails are in a timely and professional manner
    • Build professional relationships and rapport with our Premium card members in order to deliver personalized customer experiences

    Required Experience, Skills & Competencies:

    • Minimum 2 years of Premium/VIP customer service experience
    • A true passion for travel; having had personal travel experience or the desire for travel experiences
    • Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc.
    • Ability to service a Premium customer by exuding confidence and knowledge during all customer interactions
    • Excellent grammar, enunciation, pronunciation, syntax verbal and written skills
    • Reliability and integrity driven; possessing enthusiasm and commitment in their work
    • Strong service mentality with a willingness to go above and beyond for the customer
    • Solutions driven with strong critical thinking skills having the ability to anticipate customers’ needs and provide options and solutions
    • Strong customer service orientation with an upbeat, people-minded personality
    • An effective team player who is able to also work independently
    • Robust multi tasking skills (e.g. able to log calls and interact with the customer simultaneously)

    Preferred Experience, Skills & Competencies:

    • Hospitality industry or travel industry experience
    • Previous call center experience
    • Experience booking travel using booking tools
    • Previous sales/up-selling experience (e.g. premium retail, personal shopper, etc)

    TELUS Values

    TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:


    • We embrace change and initiate opportunity
    • We have a passion for growth
    • We believe in spirited teamwork
    • We have the courage to innovate


    At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.   


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